Welcome to The Briar Team, LLC. We hope you are delighted with your purchase. If for any reason you are not satisfied, this policy explains how to return an item and receive a refund. By ordering from us, you agree to these terms.

Return Eligibility
You have thirty (30) days from the date of delivery to return most items. Returns requested after this period will not be accepted.

Return Requirements
To qualify for a refund, items must be:
— In the same condition as received (unused and undamaged);
— In the original packaging;
— Accompanied by proof of purchase (order number or receipt).

Final Sale Items
The following items cannot be returned:
— Perishable goods;
— Custom or personalized orders;
— Digital products and downloads;
— Gift cards;
— Any item that has been used or altered.

Return Instructions
Please email info@poisontime.com with your order number and a brief explanation of why you are returning the item. Once we approve your return, we will send you a return shipping label (if applicable) and instructions.
Important: Do not ship your return until you have received our authorization. Unauthorized returns may be refused.

Refund Processing
After we receive and inspect your return, we will notify you of the approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Please note that it may take additional time for your bank or credit card company to reflect the credit.

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Original shipping fees are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos. We will send a replacement or issue a full refund.

Contact Information
The Briar Team, LLC
4570 Orange Blvd, Sanford, FL 32771, United States
Phone: (407) 321-2773 · Email: info@poisontime.com